OpenLaukha
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Privacy Policy

1. Introduction

This Privacy Policy explains how OpenLaukha collects, uses, shares, and protects personal information when you:

  • visit our website;
  • place an order;
  • contact us;
  • interact with our advertising;
  • subscribe to communications; or
  • otherwise use our services.

Our website and online store may operate through Shopify and Floot. By using our website, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you use our website, we may collect the following information.

Information you provide directly

This may include:

  • name;
  • email address;
  • telephone number;
  • billing address;
  • shipping address;
  • order details;
  • product preferences;
  • customer-service communications;
  • return and refund information;
  • reviews, photographs, or feedback;
  • marketing preferences; and
  • any other information you voluntarily provide.

Payment information

Payments are processed through PayPal. PayPal may collect payment-account details, billing information, transaction information, and other details needed to process the payment. OpenLaukha generally does not receive or store complete payment-card numbers processed directly by PayPal.

Information collected automatically

When you visit our website, we and our service providers may automatically collect:

  • IP address;
  • device type;
  • browser type;
  • operating system;
  • approximate location derived from IP address;
  • referring website;
  • pages viewed;
  • links clicked;
  • time spent on pages;
  • cart and checkout activity;
  • purchase events;
  • cookie identifiers;
  • advertising identifiers; and
  • technical diagnostic information.

3. Cookies and Similar Technologies

We use cookies, pixels, local storage, and similar technologies to:

  • operate the website;
  • keep the shopping cart functioning;
  • remember preferences;
  • understand website performance;
  • analyse visitor behaviour;
  • detect technical problems;
  • measure advertising effectiveness;
  • prevent fraud; and
  • personalise or improve marketing where permitted.

Some cookies are necessary for the website to operate. Others are used for analytics or advertising. Your browser may allow you to block or delete cookies. Blocking necessary cookies may affect checkout or other website functions. Where legally required, we will request consent before placing non-essential cookies.

4. Analytics and Advertising Tools

We currently use or may use the following services.

Meta Pixel

Meta Pixel may collect information about visits, page views, clicks, cart activity, purchases, device information, and advertising interactions. This information may help us:

  • measure advertisement performance;
  • understand whether customers act after viewing advertisements;
  • create advertising audiences; and
  • improve marketing campaigns.

Meta processes information according to its own privacy terms.

PostHog

PostHog may collect website-usage and performance information, such as:

  • page views;
  • clicks;
  • navigation paths;
  • session activity;
  • device and browser information;
  • approximate location; and
  • technical errors.

We use this information to understand how visitors use the website and improve its design, performance, and customer experience.

Microsoft Clarity

Microsoft Clarity is not currently active. If we activate Microsoft Clarity, we will update this Privacy Policy and, where required, our cookie consent settings before using it.

5. How We Use Personal Information

We may use personal information to:

  • process and fulfil orders;
  • collect and verify payments;
  • send order confirmations;
  • provide shipping and tracking updates;
  • respond to questions;
  • process returns, refunds, and replacements;
  • investigate lost or disputed deliveries;
  • provide customer support;
  • detect fraud, abuse, and security threats;
  • operate and improve the website;
  • analyse website and advertising performance;
  • maintain business and transaction records;
  • comply with legal, tax, accounting, and regulatory obligations;
  • enforce our Terms and policies;
  • protect our rights and the rights of others; and
  • send marketing communications where permitted.

We do not sell complete payment-card information.

6. How We Share Personal Information

We may share personal information with service providers that assist us with:

  • Shopify store and checkout functions;
  • Floot website and landing-page functions;
  • PayPal payment processing;
  • product manufacturing;
  • order fulfilment;
  • warehousing;
  • shipping and delivery;
  • Meta advertising;
  • PostHog analytics;
  • email delivery;
  • customer support;
  • fraud prevention;
  • website hosting;
  • technical support;
  • accounting, tax, or legal services; and
  • business operations.

We provide these parties with information reasonably necessary to perform their services.

We may also disclose information:

  • where required by law or legal process;
  • to investigate suspected fraud or unlawful activity;
  • to enforce our Terms;
  • to protect customers, OpenLaukha, or others;
  • in connection with a business sale, merger, restructuring, or acquisition; or
  • with your consent or at your direction.

7. International Processing

OpenLaukha, our platforms, and our service providers may process personal information in Singapore, the United States, China, and other countries. Privacy laws in those countries may differ from those in your place of residence. Where required, we will take reasonable steps to protect information transferred internationally.

8. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

  • completing transactions;
  • providing customer service;
  • processing returns and refunds;
  • maintaining tax, accounting, and legal records;
  • resolving disputes;
  • preventing fraud;
  • enforcing agreements; and
  • complying with legal obligations.

Retention periods may differ depending on the type of information and the reason it was collected. When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and organisational measures intended to protect personal information. However, no online service, transmission method, or storage system can be guaranteed completely secure. You should use appropriate security measures when accessing your account, email, and payment services. The FTC recommends that businesses understand what personal information they hold, retain only what they need, protect it, securely dispose of it, and prepare for security incidents.

10. Marketing Communications

Where permitted, we may send promotional emails or other marketing communications. You may unsubscribe by:

  • using the unsubscribe link in the communication; or
  • contacting enquiries@openlaukha.com.

Even after unsubscribing from marketing, you may still receive non-promotional messages concerning orders, payments, delivery, returns, refunds, or important service notices.

11. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to request:

  • access to personal information we hold about you;
  • correction of inaccurate information;
  • deletion of certain information;
  • restriction of certain processing;
  • withdrawal of consent;
  • a copy of certain information;
  • objection to certain marketing activities; or
  • information about categories of data disclosed to third parties.

To submit a privacy request, email enquiries@openlaukha.com. We may ask for information reasonably necessary to verify your identity and protect your account. Some requests may be limited where we need to retain information for legal, security, fraud-prevention, transaction, or record-keeping purposes.

12. Advertising Choices

You may be able to limit targeted advertising through:

  • your browser settings;
  • cookie consent controls;
  • settings made available by Meta;
  • device advertising settings; or
  • recognised advertising-industry opt-out tools.

Disabling advertising cookies may reduce personalisation but may not stop all advertisements.

13. Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, contact enquiries@openlaukha.com so that we can review and, where appropriate, delete it. US websites directed to children under 13, or knowingly collecting information from them, may have additional obligations under COPPA.

14. Third-Party Websites

Our website may link to third-party websites or services. We do not control their privacy practices and are not responsible for their content or policies. Review the privacy policy of any external service before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

  • our technology;
  • analytics or advertising tools;
  • business operations;
  • legal obligations; or
  • service providers.

The updated version will be posted with a revised “Last updated” date.

16. Contact Us

Questions or privacy requests may be sent to:

OpenLaukha
104 N Dandy St
Saint Marys, Georgia
United States
Email: enquiries@openlaukha.com

Last updated: 28 July 2026. This policy is subject to change.