Shipping Policy
1. Shipping Destinations
OpenLaukha currently ships to eligible addresses within the United States. We may decline or cancel an order where:
- delivery is unavailable;
- the address is restricted;
- the carrier cannot service the location;
- the address appears incomplete or invalid; or
- legal or operational restrictions apply.
2. Order Processing
Orders are normally processed within 1–2 business days. Business days are Monday through Friday, excluding applicable public holidays. Processing may include:
- payment verification;
- fraud screening;
- order review;
- fulfilment preparation; and
- transfer to the shipping carrier.
Orders placed on weekends or public holidays will normally begin processing on the next business day. Processing time is separate from delivery time.
3. Estimated US Delivery Time
After processing, estimated delivery within the United States is 5–8 business days. The total estimated time from order placement is therefore normally:
- 1–2 business days for processing; plus
- 5–8 business days for delivery.
Delivery times are estimates and not guaranteed unless we expressly state otherwise.
4. Shipping Charges
Applicable shipping charges will be displayed before you complete checkout. Where shipping is advertised as free, no standard shipping charge will be added for qualifying orders. Additional charges may apply for:
- non-standard delivery requests;
- address corrections;
- redelivery;
- refused parcels;
- unclaimed parcels; or
- customer-requested changes after dispatch,
where permitted by law.
5. Overseas Fulfilment
Products may be manufactured, stored, packed, or dispatched through suppliers and fulfilment partners located in China or another country. The sender name, packaging, tracking origin, or shipping location may therefore differ from the OpenLaukha return address. Overseas fulfilment does not reduce mandatory customer rights.
6. Import Duties
OpenLaukha does not currently expect customers receiving standard US orders to pay additional import duties. If an unexpected government or customs charge is requested, contact us at enquiries@openlaukha.com before refusing the delivery.
7. Address Accuracy
Customers are responsible for supplying a complete, accurate, and deliverable address. Before completing checkout, confirm:
- recipient name;
- apartment, suite, or unit number;
- building name where applicable;
- street address;
- city;
- state;
- ZIP code;
- country; and
- telephone number.
OpenLaukha is not responsible for delays or additional costs caused by incomplete or inaccurate information supplied by the customer, except where applicable law provides otherwise.
8. Address Changes
Contact enquiries@openlaukha.com immediately if you need to change an address. We will make reasonable efforts to assist, but cannot guarantee that an address can be amended after processing or fulfilment has begun. If the parcel has already been dispatched, the carrier may be unable to redirect it. Reasonable carrier, interception, return, or redelivery costs resulting from a customer-requested change may be charged to the customer where permitted by law.
9. Tracking
Where tracking is available, tracking information will normally be sent by email after dispatch. Tracking information may take several business days to appear or update. Temporary gaps in tracking do not necessarily mean that the parcel has stopped moving.
10. Delivery Confirmation
A parcel may be treated as delivered where the carrier records delivery to:
- the address provided at checkout;
- a reception desk;
- a parcel locker;
- a mailroom;
- a designated safe place;
- an authorised recipient; or
- another location selected or authorised by the customer.
A carrier delivery record is evidence of delivery but will not automatically override compelling evidence that the parcel was delivered incorrectly.
11. Missing Parcels
If tracking shows delivery but you cannot locate the parcel, first check:
- the delivery address;
- around the property;
- with household members;
- with neighbours;
- with building reception or management;
- any parcel locker; and
- any safe place used by the carrier.
If the parcel remains missing, contact enquiries@openlaukha.com promptly. Include:
- your order number;
- the delivery address; and
- any relevant information about the delivery.
We may ask for:
- a written statement;
- carrier information;
- confirmation of the address; or
- other reasonable evidence needed to investigate.
We may open an investigation with the carrier or fulfilment provider before providing a replacement or refund.
12. Delayed Orders
Delivery may be delayed by:
- carrier congestion;
- customs processing;
- severe weather;
- natural disasters;
- public holidays;
- high seasonal demand;
- transport disruption;
- incorrect address details;
- failed delivery attempts;
- government action;
- labour disputes;
- public-health emergencies; or
- other circumstances outside our reasonable control.
If we learn that an order cannot be shipped within the promised timeframe, we will take reasonable steps to notify you and, where required, offer:
- a revised shipping date;
- an opportunity to accept the delay; or
- cancellation and an appropriate refund.
US online sellers must have a reasonable basis for advertised shipping promises and must follow applicable delay and refund procedures when those promises cannot be met.
13. Multiple Parcels
Products from the same order may occasionally be shipped separately. Where this occurs:
- you may receive more than one tracking number;
- parcels may arrive on different days; and
- no additional standard shipping charge will be imposed unless disclosed before purchase.
14. Failed Delivery Attempts
Where delivery fails because the customer:
- supplied an incorrect or incomplete address;
- was unavailable after reasonable delivery attempts;
- failed to respond to the carrier;
- refused delivery; or
- failed to collect the parcel,
the customer may be responsible for reasonable redelivery, storage, interception, or return costs, to the extent permitted by law.
15. Refused and Unclaimed Parcels
If a parcel is refused or left unclaimed for reasons unrelated to a defect or our error, any refund may be reduced by reasonable costs including:
- original shipping costs;
- return shipping;
- carrier handling fees; and
- storage fees,
where permitted by law. Contact us before refusing a parcel so that we can try to resolve the issue.
16. Risk of Loss
Risk of accidental loss or damage passes to the customer when the order is delivered to the customer or a person designated by the customer, except where applicable law provides otherwise.
17. Contact Us
Shipping questions may be sent to:
Email: enquiries@openlaukha.com
Please include your order number.