Refund Policy
1. Thirty-Day Money-Back Guarantee
OpenLaukha offers a 30-day money-back guarantee. You may request a return for any reason within 30 days after the product is recorded as delivered.
To request a return, email: enquiries@openlaukha.com
Include:
- your order number;
- the email address used for the order; and
- the product you wish to return.
2. Return Conditions
Under the 30-day money-back guarantee:
- the customer is responsible for return-shipping costs;
- the product must be returned to the address provided by us;
- the product may be opened, reasonably inspected, or briefly tried;
- the product must be returned reasonably clean and complete;
- the returned parcel must include enough information to identify the order;
- original shipping charges are not refundable unless required by law; and
- no restocking fee will be charged.
We may refuse or reasonably reduce a discretionary guarantee refund where the product has been:
- excessively used;
- deliberately damaged;
- heavily soiled;
- altered;
- washed contrary to its care instructions;
- damaged by pet chewing or tearing;
- returned incomplete; or
- damaged during return shipping because of inadequate packaging.
These restrictions do not limit valid claims involving damaged, defective, unsafe, materially misdescribed, or incorrect products.
3. How to Start a Return
Before returning a product, email enquiries@openlaukha.com. Once the return is accepted, we will provide:
- return instructions;
- the return address;
- any required return reference; and
- information needed to process the return.
Do not send a product back without first contacting us. Unauthorised returns may be delayed or may be difficult to identify.
4. Return Address
Approved returns should be sent to:
OpenLaukha Returns
104 N Dandy St
Saint Marys, Georgia
United States
A return request must still be submitted before sending the parcel.
5. Return Shipping
For ordinary returns under the 30-day money-back guarantee, the customer pays the return-shipping cost. We recommend:
- using a trackable shipping service;
- retaining the tracking number;
- keeping proof of postage; and
- packaging the product securely.
The returned product remains the customer’s responsibility until it is delivered to us. We cannot guarantee a refund for a return that cannot be shown to have reached us.
6. Original Shipping Costs
Original shipping charges are not refundable for ordinary change-of-mind returns unless:
- the product arrived damaged, defective, unsafe, materially misdescribed, or incorrect;
- we made an error; or
- applicable law requires a refund of those charges.
7. Inspection and Refund Approval
After receiving the returned product, we will inspect it and notify you whether the refund has been approved. If additional information is required, we may contact you using the email address associated with the order.
8. Refund Timing
Approved refunds will be issued to the original payment method within approximately 10 business days after we receive and approve the return. PayPal, your bank, or your payment provider may require additional time to display the refund.
If more than 15 business days have passed since we approved your refund, contact: enquiries@openlaukha.com
Unless required by law, refunds will not be issued to a different payment method.
9. Damaged, Defective or Incorrect Products
Please inspect your order promptly after delivery. Contact us as soon as reasonably possible if the product arrives:
- damaged;
- defective;
- unsafe;
- materially misdescribed; or
- different from what you ordered.
Email enquiries@openlaukha.com and provide:
- your order number;
- a description of the issue;
- clear photographs or video;
- photographs of the packaging; and
- a photograph of the shipping label where relevant.
Depending on the circumstances, we may offer:
- a replacement;
- a full refund;
- a partial refund;
- reimbursement of reasonable return-shipping costs;
- a prepaid return; or
- another appropriate remedy.
We may not require a return where returning the product would be unsafe, unreasonable, disproportionately expensive, or unnecessary. Customer-paid return shipping for ordinary returns does not necessarily apply where the product arrived damaged, defective, unsafe, incorrect, or materially misdescribed.
10. Exchanges
We do not guarantee direct exchanges. To obtain a different size, colour, or variation, you may be asked to:
- return the original product under this policy; and
- place a new order for the preferred product.
Any alternative exchange arrangement is at our discretion unless applicable law requires otherwise.
11. Sale and Discounted Items
Sale or discounted products are eligible for the 30-day money-back guarantee unless the product page clearly states otherwise before purchase. Any refund will be based on the amount actually paid after discounts.
12. Gifts and Bundles
Where a returned product formed part of a bundle, the refund may be adjusted to reflect:
- the remaining products kept;
- the actual bundle discount; and
- any free gift that was conditional on the purchase.
If a qualifying free gift is not returned, its reasonable stated value may be deducted where permitted by law.
13. Refused or Unclaimed Deliveries
If a customer refuses delivery or fails to collect a parcel for reasons unrelated to a defect or our error, any refund may be reduced by reasonable costs incurred, including:
- original shipping costs;
- return shipping;
- storage charges; and
- carrier handling charges,
to the extent permitted by law.
14. Chargebacks
Please contact us before initiating a PayPal dispute or payment chargeback so that we can attempt to resolve the matter. This does not prevent you from exercising legitimate rights through PayPal, a bank, a card issuer, or applicable law. We may provide order, payment, fulfilment, tracking, delivery, communication, and refund records when responding to a payment dispute.
15. Mandatory Consumer Rights
This policy is intended to provide additional contractual rights. Nothing in this Refund Policy excludes or limits rights that cannot legally be excluded under applicable consumer-protection law.
16. Contact Us
Return and refund questions may be sent to:
Email: enquiries@openlaukha.com
Return address:
OpenLaukha Returns
104 N Dandy St
Saint Marys, Georgia
United States
Please include your order number.