Terms of Service

1. Overview

Welcome to OpenLaukha. These Terms of Service (“Terms”) govern your access to and use of the OpenLaukha website, online store, products, content, features, and related services collectively referred to as the “Services.” Throughout these Terms, “OpenLaukha,” “we,” “us,” and “our” refer to OpenLaukha. “You” and “your” refer to any visitor, customer, or other person using our Services.

By accessing our website, placing an order, or purchasing a product from us, you agree to these Terms and the policies incorporated into them, including our:

• Privacy Policy;
• Refund Policy;
• Shipping Policy; and
• product instructions and conditions displayed on our website.

Please read these Terms carefully. If you do not agree to them, you must not use our Services or purchase products from us.

2. Contact Details

OpenLaukha may be contacted at:

OpenLaukha
104 N Dandy St
Saint Marys, Georgia
United States
Email: enquiries@openlaukha.com

Return requests must be submitted in accordance with our Refund Policy before a product is sent back.

3. Eligibility

You must be at least 18 years old, or the age of legal majority in your place of residence, to place an order.

By using our Services or placing an order, you confirm that:

• you have the legal capacity to enter into a binding agreement;
• the information you provide is accurate, current, and complete;
• you are using the Services for lawful purposes; and
• you will comply with applicable laws and regulations.

If you use the Services on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms.

4. Permitted Use

You may use our website for lawful personal or household shopping purposes unless we agree otherwise in writing.

You must not:

• use the website for unlawful, fraudulent, deceptive, or unauthorised purposes;
• provide false identity, payment, billing, or delivery information;
• interfere with the security or proper operation of the website;
• introduce viruses, malicious code, or harmful technology;
• attempt to gain unauthorised access to any account, system, server, or database;
• copy, scrape, extract, reproduce, or commercially exploit our content without permission;
• use automated systems to interfere with orders or product availability;
• impersonate another person or organisation;
• misuse our branding, photographs, text, or other content; or
• violate another person’s legal or intellectual-property rights.

We may restrict, suspend, or terminate access where we reasonably believe these Terms have been breached.

5. Product Information

We take reasonable care to describe and display our products accurately. However:

• colours may appear differently depending on your screen, device, lighting, or display settings;
• measurements may vary slightly;
• minor differences in texture, stitching, shape, finish, or appearance may occur between production batches;
• packaging may differ from images shown on our website;
• product photographs may contain animals, furniture, props, or accessories that are not included; and
• descriptions, specifications, packaging, and availability may be updated from time to time.

Minor variations that do not materially affect the product’s normal function will not necessarily constitute a defect. Nothing in this section limits rights that cannot legally be excluded.

6. Product Availability

All products are subject to availability. We may:

• limit available quantities;
• discontinue a product;
• change available colours, sizes, or variations;
• restrict sales to particular countries or regions; or
• cancel an order where stock is unavailable.

Placing an item in your shopping cart does not reserve that item. If a product becomes unavailable after an order is placed, we may offer:

• an alternative variation;
• a replacement with your agreement;
• store credit with your agreement; or
• a refund for the unavailable item.

We will not substitute a materially different product without your consent.

7. Product Use and Pet Safety

OpenLaukha pet drying products are intended for external drying and grooming use only. They are not:

• pet toys;
• chew products;
• intended for ingestion;
• medical devices;
• treatments for illness or injury; or
• substitutes for veterinary advice or care.

You are responsible for using the product appropriately and supervising your pet where reasonably necessary. Before each use, inspect the product for:

• torn or damaged fabric;
• loose fibres;
• loose stitching;
• detached components;
• excessive wear; or
• any condition that may create a safety risk.

Stop using the product if it becomes damaged or if any part could be chewed, swallowed, or otherwise create a risk. Do not allow a pet to chew or ingest any part of the product. Follow all washing, drying, storage, and care instructions supplied with the product or displayed on our website. Damage caused by misuse, improper washing, unauthorised alteration, deliberate damage, pet chewing, or failure to follow care instructions may not qualify as a manufacturing defect. If your pet has an injury, allergy, skin condition, unusual sensitivity, or adverse reaction, stop using the product and consult a qualified veterinarian where appropriate. Nothing in these Terms excludes liability that cannot legally be excluded.

8. Prices and Currency

Unless expressly stated otherwise, prices displayed on our website are in United States dollars (USD). Prices may change before an order is accepted.

Price changes will not normally affect an order already accepted, except where there is:

• an obvious pricing error;
• a technical error;
• an unauthorised discount;
• a payment-processing error; or
• a mistake that a reasonable customer should have recognised.

Your bank, card issuer, or payment provider may impose currency-conversion, foreign-transaction, or other processing fees. Such charges are imposed by third parties and are not controlled or refunded by OpenLaukha.

9. Taxes and Import Charges

Applicable taxes may be collected at checkout where required. OpenLaukha does not currently expect customers receiving standard US orders to pay additional import duties. However, customs laws and government requirements may change. If an unexpected government charge applies, contact us before refusing the delivery so that we can review the situation.

10. Orders

Submitting an order constitutes an offer to purchase the selected product. An automated order-confirmation email confirms that we received the order. It does not necessarily mean that we have accepted it. An order is accepted when we:

• expressly confirm acceptance;
• begin processing or fulfilling the order; or
• dispatch the order,

whichever occurs first.

We may refuse, hold, limit, or cancel an order for legitimate reasons, including:

• suspected fraud or unauthorised payment;
• inaccurate or incomplete customer information;
• stock unavailability;
• an undeliverable or restricted address;
• an obvious pricing or product-description error;
• misuse of a promotion or discount;
• unusually large quantities suggesting unauthorised resale;
• repeated abusive returns or payment disputes;
• legal or regulatory restrictions; or
• circumstances outside our reasonable control.

If we cancel an order after collecting payment, we will refund the amount paid for the cancelled item unless the payment is lawfully withheld or disputed because of suspected fraud, a chargeback, or another legitimate reason.

11. Customer Information

You agree to provide accurate, current, and complete:

• billing information;
• contact information;
• email address;
• payment information; and
• delivery details.

You are responsible for reviewing your order before submitting payment. Contact us promptly if you discover an error. We cannot guarantee that an order can be amended or cancelled after processing or fulfilment has begun. Additional costs resulting from inaccurate or incomplete information provided by the customer may be charged where permitted by law.

12. Payment

Payments are processed through PayPal and may also involve payment, hosting, or checkout services provided through Shopify or Floot. You authorise us and our payment providers to charge your selected payment method for:

• the product price;
• shipping costs;
• applicable taxes; and
• other charges clearly disclosed before purchase.

Payment must be successfully authorised before fulfilment. Your use of PayPal may also be governed by PayPal’s terms and privacy practices. We do not store complete payment-card details where those details are processed directly by PayPal or another payment provider.

13. Pricing and Website Errors

We may correct typographical errors, inaccurate information, omissions, pricing errors, promotional errors, or technical errors. Where an obvious error affects an order, we may:

• contact you for instructions;
• offer the product at the correct price;
• allow you to cancel the affected item; or
• cancel and refund the affected item.

We will not knowingly use this section to avoid honouring a legitimate and accurately advertised offer.

14. Discounts and Promotions

Promotional offers, discount codes, bundles, and free gifts may:

• have separate conditions;
• have an expiry date;
• be restricted to particular products, customers, or locations;
• be limited to one use per customer, address, order, or household;
• not be combined with other promotions; and
• be withdrawn where used fraudulently or contrary to their conditions.

15. Overseas Fulfilment

Products may be:

• manufactured outside the customer’s country;
• supplied by third-party manufacturers;
• stored in overseas warehouses; or
• fulfilled by logistics providers located in China or another country.

The sender name, shipping origin, packaging, or tracking information may therefore differ from our correspondence and return address. Overseas manufacturing or fulfilment does not reduce mandatory consumer rights.

16. Shipping, Returns and Privacy

Shipping and delivery are governed by our Shipping Policy. Returns, refunds, replacements, and the 30-day money-back guarantee are governed by our Refund Policy. Our collection and use of personal information are governed by our Privacy Policy. These policies form part of these Terms.

17. Reviews and Customer Content

You may voluntarily submit reviews, photographs, videos, comments, feedback, testimonials, or other content. You retain ownership of your original content. By submitting content for publication or promotional use, you grant OpenLaukha a non-exclusive, worldwide, royalty-free, transferable, and sublicensable licence to use, reproduce, publish, edit for formatting or length, translate, display, distribute, and promote that content in connection with our business.

You confirm that:

• you own the content or have permission to submit it;
• it reflects your honest opinion or experience;
• it does not infringe another person’s rights;
• it is not unlawful, defamatory, deceptive, or misleading; and
• you have permission from identifiable people shown in it.

We may choose whether to publish submitted content and may remove content that violates these Terms. We will not knowingly edit a review in a way that materially misrepresents the reviewer’s opinion.

18. Intellectual Property

Unless otherwise stated, the website and its original content—including the OpenLaukha name, logos, text, graphics, photographs, videos, layouts, designs, icons, software, and product presentation—belong to OpenLaukha or our licensors. You may use the website for personal, non-commercial shopping purposes.

Without prior written permission, you may not:

• reproduce substantial portions of the website;
• use our branding or product images commercially;
• modify or distribute our content;
• remove ownership notices;
• create derivative commercial works;
• falsely suggest affiliation with OpenLaukha; or
• register or use confusingly similar branding.

Third-party trademarks and content remain the property of their respective owners.

19. Third-Party Services and Links

We may rely on third parties for:

• website hosting;
• checkout services;
• payment processing;
• analytics;
• advertising;
• manufacturing;
• fulfilment;
• customer support; and
• shipping.

We do not control every third-party system and cannot guarantee that each third-party service will always be available, secure, accurate, or error-free. Links to external websites are provided for convenience and do not necessarily constitute endorsement. Use of third-party services may be governed by their own terms and privacy policies. Nothing in this section removes liability that cannot legally be excluded.

20. Website Availability

We aim to keep our website available and accurate but do not guarantee that it will always be:

• uninterrupted;
• secure;
• error-free;
• compatible with every device;
• available in every location; or
• free from technical problems.

We may temporarily suspend access for maintenance, security, repairs, upgrades, legal compliance, or circumstances outside our reasonable control.

21. Disclaimer of Warranties

To the maximum extent permitted by law, the website and its general informational content are provided on an “as available” basis. We do not guarantee that:

• the website will always operate without interruption;
• every technical defect will be corrected immediately;
• all information will remain current at all times; or
• the website will be free from every harmful technological element.

This section does not affect:

• express product promises made by us;
• our 30-day money-back guarantee;
• our Refund Policy; or
• rights and warranties that cannot legally be excluded.

22. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence where such liability cannot legally be excluded;
• fraud or fraudulent misrepresentation;
• wilful misconduct;
• gross negligence where it cannot legally be excluded;
• breach of mandatory consumer rights;
• defective or unsafe products where such liability cannot be excluded; or
• any other liability that cannot lawfully be excluded or limited.

To the maximum extent permitted by law, OpenLaukha and our contractors, suppliers, fulfilment providers, agents, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the Services or an order. These may include loss of profit, revenue, business opportunity, anticipated savings, goodwill, or data where such losses are legally excludable.

To the maximum extent permitted by law, our total aggregate liability arising from an affected order will not exceed the greater of:

• the amount paid for the affected product; or
• any higher minimum amount required by applicable law.

This limitation does not apply where the relevant liability cannot lawfully be excluded or limited.

23. Indemnity

To the extent permitted by law, you agree to compensate OpenLaukha for reasonable losses, liabilities, and expenses arising directly from:

• your unlawful use of the website;
• fraud committed by you;
• infringement of another person’s intellectual-property rights;
• content unlawfully submitted by you; or
• your material breach of these Terms.

This section does not require you to compensate us for losses caused by our negligence, breach, unlawful conduct, defective products, or failure to comply with mandatory obligations.

24. Events Outside Our Reasonable Control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control, including:

• natural disasters;
• severe weather;
• fire or flood;
• public-health emergencies;
• war, terrorism, or civil disturbance;
• government action;
• customs restrictions;
• labour disputes;
• transportation or carrier disruption;
• telecommunications or power failure;
• cyberattacks;
• supplier interruption; or
• manufacturing disruption that could not reasonably have been prevented.

We will take reasonable steps to minimise the effect of such events. This section does not remove any mandatory right to cancellation, replacement, or refund.

25. Suspension and Termination

We may suspend or terminate access to our Services where a user:

• materially breaches these Terms;
• engages in fraud;
• abuses or threatens staff or service providers;
• misuses our return or payment systems;
• infringes intellectual-property rights; or
• uses the website unlawfully.

Termination does not affect rights or obligations arising before termination. Provisions intended by their nature to continue—including payment, intellectual property, liability, customer-content licences, and dispute provisions—will survive termination.

26. Governing Law and Disputes

These Terms and any dispute arising from them are governed by the laws of Singapore. Subject to mandatory rights available under applicable law, the courts of Singapore will have jurisdiction over disputes arising from these Terms or an order placed with us. Before commencing formal proceedings, both parties agree to make a reasonable attempt to resolve the dispute through written communication.

Nothing in this section prevents a consumer from:

• exercising rights that cannot legally be waived;
• using a mandatory dispute-resolution process;
• contacting an appropriate consumer-protection authority; or
• bringing a claim in another forum where applicable law requires that forum to remain available.

27. Changes to These Terms

We may update these Terms to reflect changes to our business, products, website, fulfilment arrangements, policies, or applicable legal requirements. The updated version will be posted on this page with a revised “Last updated” date. Changes generally apply prospectively from publication. The Terms applying to an order will normally be those in effect when the order was placed, unless a change is required by law or agreed with you.

28. Severability

If any provision is found unlawful, invalid, or unenforceable, it will be enforced to the maximum extent permitted or removed to the minimum extent necessary. The remaining provisions will continue in effect.

29. No Waiver

If we do not immediately enforce a provision, that does not waive our right to enforce it later. Any waiver must be in writing and applies only to the specific circumstances for which it is given.

30. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may transfer our rights and obligations as part of a business sale, restructuring, merger, acquisition, or transfer of our website or brand, provided that doing so does not unlawfully reduce your rights.

31. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, checkout disclosures, product instructions, and product-specific conditions, constitute the agreement between you and OpenLaukha.

If there is a conflict:

1. mandatory law prevails;
2. product-specific terms prevail for the affected product;
3. the Refund Policy or Shipping Policy prevails for the matters it specifically addresses; and
4. these Terms apply to all remaining matters.

32. Electronic Communications

We may communicate electronically regarding:

• orders;
• payments;
• shipping;
• delivery;
• returns;
• refunds;
• safety notices;
• policy updates; and
• customer-service matters.

Notices may be sent to the email address supplied with your order. You are responsible for keeping your email address accurate and checking your spam or junk folder.

33. Contact Us

Questions about these Terms may be sent to:

OpenLaukha
104 N Dandy St
Saint Marys, Georgia
United States
Email: enquiries@openlaukha.com

Please include your order number when contacting us about an existing purchase.